Provide exceptional B2B customer service to TASCHEN clients
Manage customer inquiries in a professional and timely manner
Oversee order management, including handling payment and shipping issues
Support of our B2B sales colleagues and contribute to ensure smooth operations
Coordinate
with Sales, Logistics, Production, Finance, Systems Development and
Controlling departments to address and resolve order-related issues
Continuously seek ways to improve service processes and enhance the customer experience
Adapt to changing priorities and handle multiple tasks simultaneously
Your profile
Completed commercial training or a degree in business administration, finance, sales or a comparable field of study
Proven
experience (2-5 years) in sales operations, (B2B) customer service, or a
related field desirably with a service company, consumer goods
manufacturer or luxury brand
Strong understanding of B2B sales processes and customer service principles
Excellent communication and interpersonal skills
Proficiency in German and English; French, Spanish or Italian is a significant plus
Experience with MS Office, especially Excel, and desirably with MS Dynamics 365 Business Central and Shopify
Proven experience with ticket handling systems (e.g., Zendesk)
Fascination with and curiosity for pursuing and exploring trends in B2B sales
Ability to work effectively and structured in a fast-paced and dynamic environment
Strong problem-solving skills and attention to detail
Analytical thinking and quick comprehension
Flexibility and ability to work under pressure within an international team
We offer
A dynamic, committed, international team
A
diversified and demanding job within an exciting and international work
environment with plenty of scope for development and growth
The opportunity to work across an exciting and diverse range of products
An open business culture with a flat organizational structure and rapid decision-making processes
