Sales Support Coordinator (m/f/d)
We are looking for a dynamic and proactive fulltime
Sales Support Coordinator (m/f/d)
to join our international team in our Cologne office. The ideal candidate will provide excellent customer service for our B2B customers worldwide. This role involves order management, resolving shipping problems (including import and customs issues), and providing after-sales support for our B2B sales team.
Your tasks:
- Provide exceptional B2B customer service to TASCHEN clients
- Manage customer inquiries in a professional and timely manner
- Oversee order management, including handling payment and shipping issues
- Support of our B2B sales colleagues and contribute to ensure smooth operations
- Coordinate with Sales, Logistics, Production, Finance, Systems Development and Controlling departments to address and resolve order-related issues
- Continuously seek ways to improve service processes and enhance the customer experience
- Adapt to changing priorities and handle multiple tasks simultaneously
Your profile:
- Completed commercial training or a degree in business administration, finance, sales or a comparable field of study
- Proven experience (2-5 years) in sales operations, (B2B) customer service, or a related field desirably with a service company, consumer goods manufacturer or luxury brand
- Strong understanding of B2B sales processes and customer service principles
- Excellent communication and interpersonal skills
- Proficiency in German and English; French, Spanish or Italian is a significant plus
- Experience with MS Office, especially Excel, and desirably with MS Dynamics 365 Business Central and Shopify
- Proven experience with ticket handling systems (e.g., Zendesk)
- Fascination with and curiosity for pursuing and exploring trends in B2B sales
- Ability to work effectively and structured in a fast-paced and dynamic environment
- Strong problem-solving skills and attention to detail
- Analytical thinking and quick comprehension
- Flexibility and ability to work under pressure within an international team
We offer:
- A dynamic, committed, international team
- A diversified and demanding job within an exciting and international work environment with plenty of scope for development and growth
- The opportunity to work across an exciting and diverse range of products
- An open business culture with a flat organizational structure and rapid decision-making processes