Your tasks
- Provide exceptional B2B customer service to TASCHEN clients
- Manage customer inquiries in a professional and timely manner
- Oversee order management, including handling payment and shipping issues
- Support of our B2B sales colleagues and contribute to ensure smooth operations
- Coordinate with Sales, Logistics, Production, Finance, Systems Development and Controlling departments to address and resolve order-related issues
- Continuously seek ways to improve service processes and enhance the customer experience
- Adapt to changing priorities and handle multiple tasks simultaneously